Shipping policy

1. Order Processing:

Upon successful order placement and payment processing, our team at AuLANA meticulously appraises and examines each item for quality and authenticity. This comprehensive evaluation process takes up to 1 week before your order is prepared for shipment.

 

2. Shipping Carriers:

We partner with FedEx to ensure reliable and efficient delivery of your precious purchases.

 

3. Shipping Options and Costs:

At AuLANA, we offer two shipping options:

Regular Shipping ($45): This option provides standard shipping services for your order.

Insured Shipping ($75): Opt for insured shipping to ensure added protection and coverage for your valuable items during transit.

 

4. Estimated Delivery Time:

Following the processing period, the estimated delivery time may vary based on your location, selected shipping method, and courier service. Delivery could take up to 5-10 business days after shipping. Please note that unforeseen circumstances such as customs clearance or extreme weather conditions could potentially affect delivery times

 

5. Order Tracking:

Upon shipment, you will receive a confirmation email containing a tracking number and instructions on how to monitor the progress of your package. This allows you to stay updated on the status and expected delivery date of your order.

 

6. Address Modifications and Order Changes:

Once an order is confirmed, modifications to the shipping address or changes to the order may not be feasible. Please ensure that the provided shipping information is accurate to avoid any delivery complications. Please send us an email at hello@aulanagold.com.

 

7. Contact Us:

Should you encounter any issues, delays, or have inquiries regarding your shipment, please don't hesitate to contact our dedicated customer support team at hello@aulanagold.com. We are here to assist you throughout the process.