Welcome to AuLANA, where timeless elegance meets smart investment.

            AuLANA pieces are sourced and crafted from respected jewelry suppliers in Dubai, Japan, HongKong, and Philippines. Before shipping, our fulfillment team thoroughly examines and verifies each piece of 18K solid gold jewelry to ensure its quality and authenticity. Please review our shipping policy for a smooth and enjoyable shopping experience:

 

1. Order Processing and shipping lead times:

Upon successful order placement and payment processing, our team at AuLANA meticulously appraises and examines each item for quality and authenticity before shipping. 

• For items on hand, please allow 3-5 business days for processing, plus shipping time.
• For sourced items, please allow 5-10 business days for processing, plus shipping time.
• For custom pieces, lead time is 3-4 weeks for processing, plus shipping time.

 

2. Shipping Carriers:

We partner with reliable couriers to ensure reliable and efficient delivery of your precious purchases.  For added protection, a signature will be required upon delivery for all orders. This ensures the secure receipt of your items and prevents unauthorized deliveries. We appreciate your understanding and cooperation in maintaining the safety and security of your purchases.

 

3. Shipping Options and Costs:

 

4. Estimated Delivery Time:

Following the processing period, the estimated delivery time may vary based on your location, selected shipping method, and courier service. Delivery could take up to 3-5 business days after shipping. Please note that unforeseen circumstances such as customs clearance or extreme weather conditions could potentially affect delivery times

 

5. Order Tracking:

Upon shipment, you will receive a confirmation email containing a tracking number and instructions on how to monitor the progress of your package. This allows you to stay updated on the status and expected delivery date of your order.

 

6. Address Modifications and Order Changes:

Once an order is confirmed, modifications to the shipping address or changes to the order may not be feasible. Please ensure that the provided shipping information is accurate to avoid any delivery complications. Please send us an email at hello@aulanagold.com.

 

7. Contact Us:

Should you encounter any issues, delays, or have inquiries regarding your shipment, please don't hesitate to contact our dedicated customer support team at hello@aulanagold.com. We are here to assist you throughout the process.

 

By completing a purchase on our website, you acknowledge and agree to the terms outlined in this Shipping Policy. AuLANA reserves the right to update or modify this Shipping Policy at any time without prior notice. Kindly review this page periodically for any changes.

Thank you for choosing AuLANA for your 18K solid gold jewelry needs!