Returns & Refunds

Returns

We gladly accept returns and exchanges for unworn or unused items.

 

  • In order to qualify for a return:


- You must notify us within seven (7) days of delivery. 

- Items returned must be in all original packaging (tags and box included).

- Items must be returned to us within thirty (30) days of delivery.

- No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All engraved and customized items, gift cards and store credits are non-returnable and non-refundable.
 

  • Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

- Custom or personalized orders
- Items on Sale
- Items purchased during Sales Events

  • Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.



Exchanges

Need to exchange something within 30 days of delivery? Just have your order confirmation email, gift card or gift receipt ready and send us an email at hello@aulanagold.com.

Please note all exchange requests will need to meet the same qualifications listed in our Return Policy.


Refunds

If your return is accepted, we will process it in within 7-10 business days from when we receive it. Do watch out for a confirmation email and keep in mind that your credit card may take another 2-10 business days after return processing before reflecting on your account balance. 

We require a signature upon delivery to ensure your items arrive safely. If you suspect tampering with your package, please reject delivery and refrain from signing to retain eligibility for replacements and/or refunds. No coverage is provided once the shipment is signed for.

 

Cancellations

Customer-initiated cancellations will be subject to a credit card processing fee. Alternatively, customers can opt to receive a 100% refund in the form of a gift card, which can be used for future purchases. Please note that this policy applies to cancellations made after the order has been processed. Thank you for your understanding.